Seamless and personalized communication is advisable for customer satisfaction in today’s digital era. However, lenders often face challenges in meeting the rising expectations of their customers. This is where the “phygital” experience becomes beneficial....
In today’s competitive business environment, maintaining strong customer relationships is needed for long-term success. Outsourcing your customer service can enhance customer satisfaction and free up resources, allowing you to focus on your core business...
Credit card debt is the third leading cause of debt collection complaints according to Consumer Financial Protection Bureau. This is concerning for lenders as more complaints indicate delayed debt recovery. It could lead to reduced fund inflow which negatively...
Accounts receivables (AR) are essential for a business’s financial health. They refer to the money customers owe for products or services that have been provided but not yet paid for. In many business organizations, delivering goods or services without collecting...
According to data from the Federal Reserve Bank of New York, credit card debt has increased by $27 billion over the past year, reaching a total of $1.14 trillion. The increasing credit card debt presents a significant opportunity for lenders to offer innovative debt...
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